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Studio Policies

Semester​ ​start​ ​and​ ​end​ ​dates​ ​will​ ​be​ ​determined​ ​by​ ​the​ ​teacher.​ ​​ ​Students​ ​are​ ​allotted​ ​one​ ​lesson​ ​per​ ​week​ ​in​ ​the​ ​scheduled semester​ ​in​ ​their​ ​studio​ ​fees.​ ​​ ​Studio​ ​fees​ ​will​ ​not​ ​cover​ ​the​ ​cost​ ​of​ ​materials​ ​such​ ​as​ ​books​ ​and​ ​accompanists.​ ​​ ​Spring and Fall​ ​semesters will​ ​end​ ​with​ ​a​ ​recital​ ​that​ ​is​ ​not​ ​required,​ ​but​ ​highly​ ​encouraged.​ ​​​ ​​To​ ​participate​ ​in​ ​the​ ​recital,​ ​there​ ​may​ ​be​ ​a​ ​small​ ​fee​ ​to cover​ ​the​ ​cost​ ​of​ ​a​ ​pianist​ ​for​ ​the​ ​student.​ ​​ ​These​ ​fees​ ​are​ ​to​ ​be​ ​determined​ ​each​ ​semester.​ ​​ ​Heidi​ ​Wylie​ ​​ ​reserves​ ​the​ ​right​ ​to raise​ ​the​ ​semester​ ​fee​ ​rates​ ​at​ ​any​ ​time,​ ​but​ ​rates​ ​will​ ​not​ ​change​ ​within​ ​the​ ​term​ ​of​ ​a​ ​semester.​ ​​ ​New​ ​fee​ ​rates​ ​will​ ​apply​ ​to the​ ​following​ ​semester.


Students​ ​are​ ​expected​ ​to​ ​be​ ​prepared​ ​for​ ​each​ ​lesson​ ​by​ ​practicing​ ​outside​ ​of​ ​the​ ​lesson​ ​period.​ ​​ ​It​ ​is​ ​the​ ​student’s responsibility​ ​to​ ​learn​ ​the​ ​music​ ​provided​ ​by​ ​the​ ​teacher,​ ​as​ ​the​ ​teacher​ ​is​ ​simply​ ​a​ ​facilitator​ ​of​ ​learning.​ ​​ ​Students​ ​who​ ​show little​ ​growth​ ​due​ ​to​ ​lack​ ​of​ ​practice​ ​outside​ ​of​ ​lessons​ ​may​ ​be​ ​dropped​ ​from​ ​the​ ​studio​ ​at​ ​the​ ​end​ ​of​ ​the​ ​semester​ ​term. Specific​ ​practice​ ​expectations​ ​will​ ​vary​ ​from​ ​student​ ​to​ ​student​ ​as​ ​determined​ ​by​ ​the​ ​teacher.  

Payment​ ​Policy:​ 
​​Payment​ ​is​ ​due​ ​in full at​ ​the first​ ​lesson​ ​of​ ​the​ ​semester.​ ​​ However, the​ ​payment​ ​may​ ​be​ ​split​ ​into​ ​two; half​ ​due​ ​at​ the ​first​ ​lesson,​ ​the remainder due​ ​halfway through the semester (7 weeks for fall/spring, 4 weeks for summer).​ ​​ ​If the student does not remit payment as mentioned, they will be immediately dropped from the studio.  The​ ​student​ ​is​ ​responsible​ ​for​ ​purchasing​ ​all​ ​books​ ​requested​ ​by​ ​instructor​ ​and paying​ ​recital​ ​fees​ ​if​ ​the​ ​student​ ​chooses​ ​to​ ​participate​ ​in​ ​recital.​ ​​ ​Recital​ ​fees​ ​are​ ​to​ ​be​ ​determined​ ​per​ ​semester.  


Cancellation​ ​Policy:​ ​​ ​​
Cancellation​ ​of​ ​lessons​ ​must​ ​be​ ​done​ ​at​ ​least​ ​24​ ​hours​ ​before​ ​the​ ​scheduled​ ​lesson​ ​time.​ ​​ ​Failure​ ​to cancel​ ​within​ ​24​ ​hours​ ​will​ ​result​ ​in​ ​forfeiture​ ​of​ ​lesson​ ​and​ ​associated​ ​fees,​ ​and​ ​the​ ​lesson​ ​will​ ​not​ ​be​ ​made​ ​up​ ​at​ ​a​ ​later​ ​date. If​ ​the​ ​cancellation​ ​is​ ​done​ ​with​ ​24​ ​hours​ ​notice,​ ​the​ ​lesson​ ​will​ ​be​ ​rescheduled​ ​for​ ​another​ ​time​ ​during​ ​the​ ​semester.​ ​​ ​If​ ​it​ ​is not​ ​possible​ ​to​ ​reschedule​ ​the​ ​lesson​ ​due​ ​to​ ​scheduling​ ​conflicts,​ ​the​ ​student​ ​forfeits​ ​that​ ​lesson.​ ​​ ​Lessons​ ​cannot​ ​carry​ ​over beyond​ ​the​ ​semester​ ​term.​ ​If​ ​the​ ​teacher​ ​cancels​ ​the​ ​lesson,​ ​the​ ​lesson​ ​will​ ​be​ ​made​ ​up​ ​within​ ​the​ ​semester​ ​term.​ ​​ ​If​ ​the teacher​ ​is​ ​unable​ ​to​ ​reschedule​ ​the​ ​lesson​ ​due​ ​to​ ​scheduling​ ​conflicts,​ ​the​ ​fees​ ​associated​ ​with​ ​the​ ​lesson​ ​will​ ​be​ ​returned​ ​to the​ ​student.​ ​​ ​Students will not be allowed more than three makeup lessons during the semester unless otherwise stated by the instructor prior to the semester start.  To​ ​cancel​ ​a​ ​lesson,​ ​please​ ​call​ ​​(920)​ ​382-3978 or email heidiwylie14@gmail​.com.

Makeup Lesson Policy:

Lessons that are cancelled due to illness or with 24 hour notice are eligible for rescheduling, also known as makeup lessons.  Typically there will be one week at the end of each semester term designated for makeup lessons only.  All regularly scheduled lessons do not occur during this week, and only makeup lessons are scheduled.  These are filled on a first come first serve basis.  One student may not occupy more than three makeup lesson slots during this week or any other time during the semester term (see cancellation policy).  For summer semesters, students may not make up more than two lessons.  A student who cancels more than three lessons (or two during summer) due to illness or with 24 hour notice will forfeit lessons cancelled thereafter.  This "makeup week" is intended to allow space if the teacher is ill or has an unavoidable conflict, so the teacher's rescheduling takes priority over the student.  For example, if the student cancels with 24 hour notice and schedules a makeup during the makeup week but the teacher later cancels a lesson due to her own illness, the lesson scheduled during the makeup week is considered the teacher's makeup.  Please inquire if this is not clear, and by agreeing to the New Student Contract, you acknowledge that you understand and accept this policy.

No-Show Policy:
A student is considered a no-show if they have not arrived within the first 7 minutes of their lesson.  If the student is deemed a no-show, that lesson and its associated fees will be forfeited.  If you are delayed arriving at your lesson due to traffic, inclement weather, or unforeseen circumstances, it is expected you contact the instructor so you are not deemed a no-show.  Without communication, any absence will be marked as a no-show.  If the student incurs three or more no-show lessons, the student may be dropped from the studio.

Refund​ ​Policy:​ ​​ ​​
Once​ ​semester​ ​fees​ ​have​ ​been​ ​paid,​ ​the​ ​student​ ​has​ ​two​ ​weeks​ ​to​ ​remove​ ​themselves​ ​from​ ​lessons​ ​to​ ​get​ ​a full​ ​refund.​ ​​ ​After​ ​the​ ​two​ ​week​ ​period,​ ​if​ ​the​ ​student​ ​removes​ ​themselves​ ​from​ ​the​ ​lessons​ ​they​ ​will​ ​forfeit​ ​their​ ​semester fees.​ ​​ ​In​ ​issuing​ ​refunds,​ ​the​ ​teacher​ ​will​ ​return​ ​funds​ ​in​ ​the​ ​form​ ​of​ ​a​ ​check​ ​or​ ​via​ ​digital payment source (i.e. PayPal, Venmo, etc)​ ​within​ ​two​ ​weeks​ ​of​ ​removal​ ​from lessons.​ ​​ ​Please​ ​see​ ​the​ ​cancellation​ ​policy​ ​for​ ​refunds​ ​regarding​ ​cancelled​ ​lessons.

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